How to Request a Return / Refund
- Fill in all the fields of the return application form at the bottom of this page
- Specify the order number, item, and give a reason for the return
- Once reviewed, you will be contacted about the next steps
Quality Goods Return
For return of quality goods, we will compensate cost of goods only. Delivery charges are not compensated. This same policy applies for a partial return of quality goods – delivery charges won’t be compensated.
You can return an item or entire order if it meets requirements below:
- Both item(s) and its package should be saved in their oriniginal conditions
- Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt)
- The return application must be submitted within 14 days from the delivery date of the product
- The returning item is not included in the list of non-refundable goods.
Defective Goods Return
Products deemed defective will result in the replacement or refund of the products ordered.
We consider item defective, if it meets one of the following conditions: items with the wrong article, color, style, quality, size. Differences in layout and design elements won’t be considered as the indicator of non-quality product.
Refunds are made within 14 working days from of our receipt of the defective product. If the refund is issued to a bank account, the refund period could be increased due to the bank’s terms for processing payments, contact your bank for details.
Return Application Form: